Shipping policy

 

Swellcycle Shipping Policy

Built in Santa Cruz. Delivered with Care.

Every Swellcycle board is carefully packaged and shipped with protection in mind. Because surfboards are oversized items, shipping requires special handling and coordination.

Please review the details below before placing your order.

1. Production Timeline

Most Swellcycle surfboards are made to order.

Production timelines vary depending on:

  • Board model

  • Customization

  • Current production schedule

Estimated production times are provided on the product page or at checkout.

Please note that production time is separate from shipping time.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Board size

  • Shipping method

Typical domestic U.S. shipping ranges from approximately:

  • $150 within California

  • Up to $400 for destinations such as Hawaii

Shipping costs are non-refundable.

3. Shipping Method

Surfboards are shipped via third-party freight carriers specializing in oversized items.

Once your board leaves our facility:

  • You will receive tracking information (when available).

  • Delivery times vary depending on destination.

Delivery time estimates are not guaranteed.

4. Risk of Loss & Title Transfer

All surfboard shipments are considered FOB shipping point.

This means:

  • Ownership and risk of loss transfer to the Customer when the board is loaded onto the carrier’s transport vehicle.

  • The carrier insures the shipment during transit.

If damage occurs during shipping, please follow the instructions below.

5. Shipping Damage Procedure

Although we use specialized sustainable surfboard packaging and have not experienced routine shipping failures, damage can occur during transit.

If your board arrives damaged:

  1. Inspect the box before signing (if applicable).

  2. Take clear photos of:

    • The exterior packaging

    • Any visible damage

    • The board itself

  3. Email info@rideswellcycle.com within 48 hours.

  4. Retain all packaging materials.

Failure to notify us within 48 hours may impact insurance claims.

We will work with you and the carrier to resolve the issue.

6. Local Pickup (Santa Cruz)

Customers may choose local pickup in Santa Cruz, California.

You will be notified when your board is ready.

Boards must be picked up within one week of notification unless otherwise arranged.

7. International Shipping

For international orders:

  • Customers are responsible for customs duties, import taxes, and related fees.

  • Delivery times vary significantly depending on destination.

  • We are not responsible for delays due to customs clearance.

8. Delays Beyond Our Control

Swellcycle is not responsible for delays caused by:

  • Freight carrier issues

  • Weather

  • Natural disasters

  • Labor disruptions

  • Supply chain constraints

  • Customs processing

We will communicate proactively if significant delays occur.

9. Address Accuracy

Customers are responsible for providing accurate shipping information.

If a shipment is returned due to incorrect address information, additional shipping charges may apply.

10. Questions Before Shipping?

If you have questions about shipping costs or delivery timing before placing your order, contact us at:

info@rideswellcycle.com

We’re happy to provide estimates in advance.